Shipping policy

Australia-wide, packed with care, and tracked the whole way. Here's everything on getting your Gertie to your door.

Last updated: 3 August 2026

Dispatch

We pack and dispatch your order within 2 to 3 business days. After it's on its way, you'll get a tracking number so you can follow it the whole way.

During big drops and sale periods it can occasionally stretch to around a week. If that happens, we'll email you to keep you posted.

Standard Australia-wide shipping

After dispatch, delivery usually takes:

• Metro (Sydney, Melbourne, Brisbane, Adelaide, Canberra): 3 to 5 business days
• WA and regional: 5 to 10 business days

So all up, most metro orders arrive within about a week of ordering. Standard shipping is $9.95 flat, free on orders over $79.

Express shipping

Need it faster? After dispatch, express delivery takes:

• Metro: 1 to 2 business days
• Regional: 2 to 4 business days

Express shipping: $19.95 flat.

International shipping

Not available yet. We're working on it. Sign up to our newsletter to be the first to know.

Tracking

Once your order ships, we'll send a tracking code straight to your inbox. If you haven't received it within 5 business days of ordering, check your spam folder, then email us.

Signature requirements

• Business or unit address: someone will need to sign for it.
• Residential address: if it's safe, we'll leave it at your door (Authority to Leave).
• Want a signature on a residential address? Add a note at checkout.

Once a parcel is marked as delivered by the courier, it's considered received. We can't be responsible for parcels left in safe places that go missing afterwards, so make sure your shipping address is secure.

Fragile, handled with care

We wrap every candle up safe and snug. But if she arrives cracked or broken, don't panic. Email us within 7 days of delivery with your order number and clear photos of the damage and the packaging, and we'll sort it: a free replacement, refund, or store credit.

See our Refunds, Returns and Exchange policy for full details.

Incorrect address or failed delivery

Please double-check your shipping address before checkout. If a parcel is returned to us due to an incorrect address or failed delivery, we'll contact you and you'll need to cover the cost of re-shipping.

Lost or stolen parcels

If your tracking shows delivered but your parcel hasn't turned up, contact us within 7 days. We'll lodge an investigation with the courier, which can take up to 10 business days. We'll do everything we can to make it right.