Refund policy

Not obsessed? No stress. Here's exactly how returns, refunds and exchanges work at Gertie.

Changed your mind?

Return or exchange your candle within 30 days of delivery for a full refund or swap, as long as it's unused, unburnt, with wrapping intact and in its original packaging.

Faulty, damaged or incorrect

If your order arrives broken, leaking, with a defect (wick issues, cracked vessel, damaged in transit), or you receive the wrong product, we'll make it right. Contact us within 7 days of delivery with your order number and clear photos of the issue and the packaging.

Your options:

• A free replacement
• A full refund to your original payment method
• Store credit, if you'd prefer

Your rights under Australian Consumer Law always apply, regardless of timing.

Who covers return shipping?

• If we got it wrong, or your item arrived damaged or incorrect, that's on us.
• If it's a change of mind and we approve the return, you cover the shipping.

How to return

1. Email us at lets_chat@gertie.com.au with your order number, the reason for your return, and photos if relevant.
2. Once we approve it, re-pack the item snugly in its original or protective packaging.
3. Ship it back to the return address below and send us the tracking number so we can keep an eye on it.

The fine print

Exclusions. Sale items, gift cards, and custom or personalised candles are final sale.

Return address. Gertie, 9 Springbrook Boulevard, North Kellyville NSW 2155, Australia.